After payment for any course or product, please send us the payment receipt and indicate your name and course date on it for our reference. If we do not receive your payment within 7 days, your reservation will be canceled without further notice. A 5% handling fee is applicable for payments made through the online payment system.

When the system confirms the course, customers must confirm the order within seven days.

2) After payment is completed, if a cancellation is made 30 days before the start of any CASI course, 50% of the course fee will be refunded. Cancellations made within 30 days of the course start date will not be refunded.

3) Unless there are other uncontrollable factors involved, such as computer system issues preventing registration completion, extreme weather conditions, natural disasters, or if relevant instructors or examiners are unable to attend the course due to accidents, the relevant course can be postponed or changed; otherwise, rescheduling is not permitted.

4) Before or during the course, if a participant feels unwell, gets injured, or for any other reason cannot continue the course, the participant will not be entitled to any refund.

5) All of instructor certification courses, not a training course. Participants must possess sufficient riding skills, be able to ride steadily at an intermediate riding level or above. During the course, evaluators will assess participants' riding and teaching abilities daily. If at any time evaluators find that a participant fails to meet the minimum riding proficiency, for safety reasons, evaluators have the right to terminate the participant's continued participation in the course, and the participant will not be entitled to any refund.

6) The company reserves the right to cancel any course and will not be responsible for any expenses incurred by the participant. In this case, registration fees will be refunded in full. If a course is canceled, the company is not responsible for external costs such as travel or hotel fees.

7) All courses have limited spaces available and may fill up before the registration deadline. In this case, the company reserves the right to refuse participants. Please note that the company does not operate waiting lists for courses, and any available spaces will be announced on our website.

CASI course cancellation policy:
1) If canceled 30 days before the course starts, 50% of the course fee will be refunded.
2) Cancellations within 30 days before the course starts will not be refunded.

Wishing you a successful course, we sincerely thank you for your support, and we look forward eagerly to your arrival in Japan.